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Terms of sale and delivery
Orders
Payment is normally only possible by credit card. If you would like an invoice via an EAN number, please contact us by email at Campussalg@adm.ku.dk . All prices include VAT and other charges, unless otherwise stated. Our prices are updated daily.
You must be 18 years of age to shop at www.webshop.ku.dk , and all communication is in either English or Danish, depending on whether you are using our English or Danish page on the webshop.
It is not possible to view previous orders by logging in to the website. If you would like a copy of your order confirmation, please send us an email at: Campussalg@adm.ku.dk.
It is not possible to make partial deliveries or backorders with www.webshop.ku.dk.
Payment
The following payment methods are possible on www.webshop.ku.dk :
• Credit card/Visa credit (DKK 0.00)
• Visa (DKK 0.70 DKK + 1.25%)
• Visa Electronic (DKK 0.70 + 1.25%)
• Mastercard (DKK 0.70 + 1.25%)
• JBC (DKK 0.70 + 1.25%)
A fee may be charged when paying with certain card types. These fees are stated in brackets after the card type.
No amount will be deducted from your card before the item(s) have been shipped from www.webshop.ku.dk . It is never possible for us to charge more than the amount you have approved.
The webshop only accepts payment by card. We ask you to contact us at Campussalg@adm.ku.dk if you need to pay by invoice.
Orders poste restante on www.webshop.ku.dk are not possible.
Delivery and postage
We charge a postage fee for all deliveries. The amount depends on the weight of the item(s).Here is a list of postage costs (DKK):
| Weight in grams | Denmark | Europe, Faroe Islands and Greenland | Other countries abroad | | | | | | | 0 - 100 g | 36.00 kr. | 37.50 kr. | 37.50 kr. | | 101g - 250g | 36.00 kr. | 75.00 kr. | 75.00 kr. | | 251 g - 2 kg | 62.50 kr. | 112.50 kr. | 112.50 kr. | | 2 kg - 5 kg | 75.00 kr. | €343.75 | €646.25 | | 5 kg - 10 kg | 100.00 kr. | €556.25 | 1050.00 kr. | | 10 kg - 15 kg | 125.00 kr. | 662.50 kr. | 1555.00 kr. | | 15 kg - 20 kg | 125.00 kr. | €856.25 | 2060.00 kr. |
Delivery is made with Postnord. The product is shipped the same day if it is in stock, while other orders such as Print on Demand may have a production period of around three business days. According to Postnord, the delivery time for goods under 2 kg is a maximum of five business days, while the expected delivery time for goods over 2 kg is one business day.
Note:
Delivery to countries outside the EU is not subject to Danish taxes. However, payment may be required according to the legislation of the recipient country. The price stated in the webshop includes the price of the goods as well as delivery and postage costs. Any additional taxes that may arise when importing goods to countries outside the EU are the buyer's own responsibility.
Cancellation of orders
You always have a 14-day right of return on all goods purchased from www.webshop.ku.dk , valid from the day you receive your order. The right of return can only be used if the goods are returned in the same condition as they were sent/received. The right of return lapses if the goods are damaged or otherwise returned in a way that significantly reduces their sales value. Print-on-demand items cannot be returned as they are custom-made to order. Shipping costs for returned items must be paid by the buyer, or you can return the item to us at our physical store. Always remember to return your purchase in reliable/responsible packaging.
Purchases can be returned to:
Campus Print
Karen Blixens Plads 8
2300 Copenhagen S
Lokale 11a-0-02
If you regret your purchase, the amount will be refunded to the same card used for the purchase, once we have received the returned item and are satisfied that it meets our standards and requirements for order cancellation.
Please note that we do not accept packages sent by cash on delivery.
Warranty
There is a 24-month warranty on all items purchased from www.webshop.ku.dk . Depending on the specific circumstances, this may take the form of repairs, exchanges, refunds or discounts. This of course depends on whether the warranty is valid and that the reason for claiming the warranty is not due to incorrect handling of the product that may have caused damage.
Any problems with a product must be reported within a reasonable time after it is discovered. The warranty always applies if the problem is reported within two months of receipt of the product .
Reasonable delivery costs will be refunded if the complaint is justified.
Complaints should be sent to:
Campus Print
Karen Blixens Plads 8
2300 Copenhagen S
Lokale 11a-0-02
Please note that we do not accept packages sent by cash on delivery or similar.
Please remember that all items must be returned in suitable packaging. In the event of reasonable postage costs, a postage receipt must be enclosed so that we can refund the postage costs. You will receive an email with a description of the following process when we have received the item(s).
Information about further complaints
The easiest solution for all parties involved is to complain directly to us. We are always ready to help whenever possible. A complaint/disagreement about a product or service can also be submitted to: The Danish Competition and Consumer Authority's Center for Klageløsning, Carl Jacobsens Vej 35, 2500 Valby. You can complain to the Center for Klageløsning via www.forbrug.dk .
Complaints can also be submitted to the European Commission's online complaint portal. This is particularly relevant if you are resident in another EU country. Complaints can be submitted here: http://ec.europa.eu/odr When submitting a complaint, you must add our email address: Campussalg@adm.ku.dk .
Data protection
Collection of personal data
www.webshop.ku.dk collects personal data, such as your name, address, telephone number, email address, etc., in connection with your purchase. You will only be asked for the information necessary to process your order. When you pay for a product, your name, card details and IP address are collected. The information collected in connection with your purchase is only used and stored while the transaction is being processed, in accordance with all relevant regulations.
No sensitive/personal information is stored on www.webshop.ku.dk . All personal data is communicated in encrypted form, and personal data is stored in unencrypted form for up to five years.
Further information about encryption can be obtained from our weshop supplier: www.dandomain.dk .
Log statistics
Log statistics are used by www.webshop.ku.dk and mean that a statistics system collects information that provides a statistical picture of the number of visitors to our website, where they come from, which parts of the website they visit, etc.
Data Protection Act Collection and handling of your personal data
on www.webshop.ku.dk is carried out in accordance with the Data Protection Act and all other Danish legislation. According to the Data Protection Act, responsibility for your data lies with www.webshop.ku.dk and the employees responsible for sales, and can be contacted via the contact information provided on www.webshop.ku.dk .
Information
www.webshop.ku.dkwill not disclose your personal information to third parties without your express permission. Your information will be shared with Postnord if you have ordered delivery so that they can deliver your order securely. DanDomain A/S manages our webshop and payment system. All information provided to us on our website is stored in DanDomain's data center. We have entered into data processing agreements with our data processors to ensure that we guarantee that they comply with all rules and regulations that protect your personal information.
Your rights
According to the Data Protection Act, you have the right to request that your personal information be deleted or that you wish to change the information we have. In addition, you have the right to complain about how we handle your data. If you no longer want us to handle your personal information or that we limit the way we handle it, you can write to Campussalg@adm.ku.dk , Faculty of Humanities webshop, University of Copenhagen. You have the right to file a complaint with the data protection authorities.
Cookies
Cookies are small files that are stored on your computer. They store information from the computer visiting the website until the user visits the same page again, so that the user is recognized when returning.
Information that can be attributed to individuals is not stored in cookies, but rather information about what the user does on the website, such as username or login. Cookies are stored in the cache on the user's hard drive.
A cookie is therefore a text file that is sent to your browser from a web server and stored on your hard drive. You can set your browser to inform you when cookies are used, or you can turn off cookies completely. Cookies are used solely to identify your computer.
Technically, there are two types of cookies. The type of cookies used on www.webshop.ku.dk are called "session cookies" - they remember what you have in your shopping cart while you navigate the rest of the web shop . "Session cookies" are not stored on your computer and disappear when you close your browser. www.webshop.ku.dk only uses session cookies. |
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