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University of Copenhagen Webshop

Terms and conditions of sale and delivery

Faculty of Humanities

Creditcard only.

Order
 
Order items online at Det Humanistiske Fakultets webshop.
Do not hesitate to contact us if you have questions about any of the goods available from the shop.
 
The Faculty of Humanities
Publi©Kom
Karen Blixens Vej 4
DK-2300 Copenhagen S
Denmark
Room 11a-0-02

webshop@hum.ku.dk
TEL.: +45 35 32 91 63
 
Unless otherwise stated, all prices are incl. VAT and other taxes. The prices quoted are current and they are updated regularly. The shop is updated at least once a week.
 
You must be 18 to shop at
Det Humanistiske Fakultets webshop

Shopping at Det Humanistiske Fakultets webshop is subject to the following agreements (select language):
 
•         Danish
•         English 

It is not possible to see previous orders when you log in. If you need an order confirmation, please e-mail
webshop@hum.ku.dk
How to shop with us
 
Shopping at
Det Humanistiske Fakultets webshop is a five-step process.

- Find the item(s) you want and put them in your shopping basket
- Enter your personal details and whether the item(s) are to be sent to an address other than that of the cardholder by clicking on "Alternative delivery address"
- Choose method of payment and shipment
- Approve our terms and conditions
- Check all information is correct and approve the purchase

Det Humanistiske Fakultets webshop does not do partial deliveries or back orders.

 
Payment
 
Methods of payment:
 
•         Dankort/Visa Dankort (DKK 0.00)
•         Visa (DKK 0.70 DKK + 1.25%)
•         Visa Electron (DKK 0.70  + 1.25%)
•         Mastercard (DKK 0.70 + 1.25%)
•         JBC (DKK 0.70 + 1.25%)
 
A fee is charged on all payments with certain types of card. These fees are listed in brackets after the name of the card.
No charge will be made on your card until the item(s) are sent to you. You will never be charged more than the amount that you have approved.


Det Humanistiske Fakultets Webshop does not deliver orders poste restante.

Delivery and postage

Postage is charged on all deliveries. The amount depends on the weight of the item(s).
Here is a list of postage costs (in DKK):

Weight in grams 
Denmark
Europe, the Faroe Islands and Greenland
Elsewhere outside Denmark
0-250
30,00
40,00
60,00
251-500
45,00
70,00
90,00
501-1000
55,00
105,00
160,00
Up to  2 kg
70,00
155,00
255,00
Up to  5 kg
100,00
350,00
Basic price: 390.00 + supplement of 90.00 per kilo over 3 kg.
Up to  10 kg
135,00
525,00
See above
Up to  20 kg
195,00
775,00
See above


Please note
Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility.


Right of return

You have 14 days right of return on all items purchased from
Det Humanistiske Fakultets webshop from the day of receipt.
Items must be returned in the same condition and volume as they were shipped. In other words, there is no right of return on items used in a manner that detracts substantially from their sales value.
The purchaser pays the postage costs to return items.

Print on demand items can not be returned as they are specially made on request.

Return address:

The Faculty of Humanities
PubliKom
Karen Blixens Vej 4
DK-2300 Copenhagen S
Denmark
Room 11a-0-02

If you change your mind, you are also entitled to refuse to accept the item(s) from the post office or you may return them in person to the address above, in which case you must make a prior appointment.
If you exercise your right of return, the purchase price will be transferred back to your credit card account once the item has been returned and checked to ensure it complies with the rules stipulated above.
Although not an absolute requirement for exercising your right of return, it will expedite the process if you enclose full information with your package – copy of order confirmation,  copy of any previous correspondence, etc.
 
Please note that we do not accept packages sent cash on delivery!
 

Guarantee

There is a two-year guarantee on all goods ordered from
Det Humanistiske Fakultets webshop. Depending on the specific case, the guarantee provisions may take the form of repair, exchange, refund or rebate. The guarantee does not apply if the damage is caused by incorrect use of the product or any other inappropriate treatment of it.
Complaints must be submitted within a reasonable time frame after receipt of the goods. Any complaint submitted within two months of the problem being noted will be considered to be within a reasonable time frame.
Reasonable delivery costs will be refunded if the complaint is justified.
Complaints are submitted to:

The Faculty of Humanities
PubliKom
Karen Blixens Vej 4
DK-2300 Copenhagen S
Denmark
Room 11a-0-02

When returning items, please stipulate:
the nature of the problem.

Please note: We do not accept packages sent cash on delivery or by similar means.

All items must be returned in suitable packaging and a receipt enclosed for postage so that we are able to refund the postage costs. You will receive an e-mail outlining the rest of the process when we receive the item(s).

Further complaints

The easiest solution for all parties is to complaint directly to us. We are always ready to assist within the limits of the reasonable.
A complaint about a product or service purchased from us can also (or/and in case of disagreement) be submitted to
Konkurrence- og Forbrugerstyrelsens Center for Klageløsning
Carl Jacobsen Vej 35
2500 Valby
You can file your complaint to the Center for Complaint Resolution via www.forbrug.dk
You can also use the European Commission's online complaint portal when filing a complaint. This is particularly relevant if you are residing in another EU country.
Complaints are filed here: http://ec.europa.eu/odr 
When filing a complaint please enter our e-mail address, webshop@hum.ku.dk


 


Data protection

Personal information


Det Humanistiske Fakultets webshop collects personal details, e.g. name, address, telephone number, e-mail address, etc. when you purchase goods. You will only be asked for the information needed to process your order.

No sensitive personal details are stored. All personal details are transmitted in encrypted form. Personal data is stored in non-encrypted form for up to five years.
Further information about encryption is available from
Det Humanistiske Fakultets webshop's supplier: www.dandomain.dk

Log statistics
Det Humanistiske Fakultets webshop compiles log statistics. This means that a statistics system gathers information that provides a statistical picture of the number of visitors to the site, where they come from, what parts of the site they visit, etc.

The Data Protection Act
Det Humanistiske Fakultets webshop complies in full with the Data Protection Act and all other Danish legislation. Under the Data Protection Act, the primary responsibility for your data is bestowed upon Det Humanistiske Fakultets webshop and the member of staff responsible at the sales site. Please refer to the contact details at Det Humanistiske Fakultets webshop.

Disclosure

Det Humanistiske Fakultets webshop will not disclose your personal data to any third party without your express written permission. Under the Data Protection Act, you have the right to know what information is held and to correct it if necessary.
Please submit any queries by e-mail to
webshop@hum.ku.dk., Faculty of Humanities web shop, University of Copenhagen

Cookies

Cookies are small files stored on your computer. They store information from the computer that visits a website until it visits the same site again so that the user is recognised on return visits.
Information attributable to individuals is not stored in cookies, only information about what the user does on the website, e.g. user name to login. Cookies are stored in the cache on the user’s hard disk.
They are text files send to your browser form a web server and stored on your hard disk.
In your browser settings, you can stipulate that you wish to be informed whenever you receive a cookie or you can turn cookies off completely. Cookies are used exclusively to identify your computer.
In purely technical terms, cookies come in two types.
Det Humanistiske Fakultets webshop uses what are known as “session cookies” – they remember what you have in your shopping basket while you navigate the rest of the shop. ”Session cookies” are not saved on your computer and disappear when you close your browser.
Det Humanistiske Fakultets webshop only uses session cookies.
Users are free to decide whether or not to accept cookies. They can be deleted from your hard disk at any time via the appropriate menu in your browser.


 
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